Terms of Service

Terms of Service

Effective Date: September 2026

Welcome to Vivienciax.

These Terms of Service govern your access to and use of the Vivienciax website, including browsing products, placing orders, contacting customer support, and using related website services.

By accessing or using this website, you agree to these Terms of Service, along with our Privacy Policy, Shipping Policy, and Return & Refund Policy.

1. Business Information

The Vivienciax website is operated under the Vivienciax brand by:

Legal Company Name:
Nanjing Hongxian Liangyuan Network Technology Co., Ltd.

Vivienciax is owned and operated by Nanjing Hongxian Liangyuan Network Technology Co., Ltd.

The company is responsible for website operations, customer support, order processing, and related business activities conducted through this website.

2. Customer Eligibility

By using this website or placing an order, you confirm that:

  • You are at least 18 years old, or have appropriate permission from a parent or legal guardian where required;

  • You provide accurate and complete information during checkout;

  • You use this website in accordance with applicable laws and regulations.

3. Website Use

You agree to use Vivienciax only for lawful purposes.

You must not:

  • Attempt to interfere with website operations or security;

  • Use the website for fraudulent activities;

  • Introduce harmful software or unauthorized systems;

  • Collect website content through unauthorized methods.

We reserve the right to restrict access where necessary to protect website security and customer experience.

4. Product Information

Vivienciax makes reasonable efforts to ensure that product descriptions, images, specifications, and pricing information displayed on the website are accurate.

However, minor differences may occur due to:

  • Screen settings;

  • Lighting conditions;

  • Product updates;

  • Manufacturing variations.

If a product received is damaged, defective, incorrect, or materially different from the description provided, customers should contact our support team for assistance.

5. Orders and Payments

When you place an order through Vivienciax, you agree to provide accurate customer and payment information.

After submitting an order, you will receive an order confirmation.

Order acceptance may be subject to review, including:

  • Product availability;

  • Payment verification;

  • Accuracy of order information;

  • Fraud prevention checks.

If an order cannot be fulfilled after payment has been received, any applicable refund will be issued to the original payment method.

6. Pricing and Promotions

Prices, promotions, and product availability displayed on the website may change from time to time.

The final order amount will be shown during checkout and may include:

  • Product price;

  • Shipping fees;

  • Applicable taxes or charges where required.

We reserve the right to correct obvious pricing errors and provide appropriate refunds where applicable.

7. Shipping and Delivery

Shipping and delivery information are provided in our Shipping Policy.

This includes:

  • Order processing times;

  • Estimated delivery times;

  • Shipping fees;

  • Tracking information;

  • Delivery support procedures.

Once your order has shipped, tracking information will be provided where available.

For shipping questions or delivery concerns, please contact:

service@vivienciax.com

8. Returns and Refunds

Returns, refunds, and order issues are handled according to our Return & Refund Policy.

Customers should review the policy for information regarding:

  • Return eligibility;

  • Return procedures;

  • Refund processing;

  • Customer support requirements.

If an item arrives damaged, defective, incorrect, or materially different from the product description, please contact our support team for assistance.

9. Customer Information and Privacy

Personal information collected through Vivienciax is hand