Privacy Policy
Privacy Policy
Effective Date: September 2026
At Vivienciax, operated by Nanjing Hongxian Liangyuan Network Technology Co., Ltd., we respect your privacy and are committed to protecting the personal information of our customers.
This Privacy Policy explains how we collect, use, store, and protect information when you visit vivienciax.com, purchase products, or communicate with our customer support team.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
To provide customers with a smooth shopping experience, we may collect the following information.
Information You Provide
When you place an order, contact us, or interact with our website, we may collect:
-
Full name;
-
Email address;
-
Shipping address;
-
Billing information;
-
Telephone number;
-
Order details;
-
Customer service communications.
Payment Information
Payments are processed through secure third-party payment providers.
Vivienciax does not store complete payment card numbers or security codes on our internal systems.
Automatically Collected Information
When you visit our website, certain information may be collected automatically through cookies and similar technologies, including:
-
IP address;
-
Browser type;
-
Device information;
-
Operating system;
-
Website usage information.
2. How We Use Your Information
We use collected information for legitimate business purposes, including:
Order Processing
To:
-
Process and confirm purchases;
-
Arrange order fulfillment;
-
Provide shipping updates;
-
Respond to order-related requests.
Customer Support
To:
-
Answer questions;
-
Handle requests;
-
Provide assistance regarding products, shipping, returns, or payments.
Website Improvement
To:
-
Improve website functionality;
-
Understand customer preferences;
-
Improve product presentation and shopping experience.
Security and Fraud Prevention
To:
-
Verify transactions;
-
Protect our website;
-
Prevent unauthorized activity.
3. Cookies and Tracking Technologies
Vivienciax may use cookies and similar technologies to improve website performance and provide a better shopping experience.
Cookies may be used for:
-
Remembering shopping cart information;
-
Understanding website traffic;
-
Improving website functionality;
-
Measuring advertising performance.
You may adjust your browser settings to manage or disable cookies.
Please note that disabling cookies may affect certain website features.
4. Information Sharing
Vivienciax does not sell customers' personal information for monetary gain.
We may share information with trusted third-party service providers when necessary to operate our business, including:
-
Payment processing providers;
-
Shipping and fulfillment partners;
-
Website service providers;
-
Customer support tools;
-
Analytics and marketing service providers.
These providers may only access information necessary to perform their services.
5. Data Protection
We take reasonable measures to protect customer information from unauthorized access, misuse, loss, or disclosure.
Our website uses standard security technologies, including SSL encryption where applicable, to help protect information transmitted through our website.
However, no online transmission or storage method can be guaranteed to be completely secure.
6. Children's Privacy
Vivienciax is intended for adult consumers.
We do not knowingly collect personal information from children under 13 years old.
If we become aware that personal information from a child under 13 has been collected without appropriate authorization, we will take reasonable steps to remove such information.
7. California Privacy Rights
California residents may have additional privacy rights under applicable California privacy laws, including:
Right to Know
You may request information about:
-
Categories of personal information collected;
-
Purposes for collecting and using personal information.
Right to Request Deletion
You may request deletion of applicable personal information, subject to legal limitations.
Right to Opt-Out
Where applicable, you may request to opt out of certain forms of information sharing related to targeted advertising.
To submit a privacy request, please contact:
8. European Privacy Rights
Customers located in the European Economic Area may have rights regarding their personal information, including:
-
Access to personal information;
-
Correction of inaccurate information;
-
Request for deletion where applicable.
To submit a request, please contact:
9. Email Communications
If you subscribe to receive marketing communications from Vivienciax, we may send emails regarding products, promotions, or updates.
You may unsubscribe from marketing emails at any time by following the unsubscribe instructions included in the email.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, services, or legal requirements.
Any updates will be posted on this page with the revised effective date.
11. Contact Information
If you have questions regarding this Privacy Policy or how your information is handled, please contact us.
Brand Name:
Vivienciax
Legal Company Name:
Nanjing Hongxian Liangyuan Network Technology Co., Ltd.
Business Address:
No. 13-2 Dajiaochang Road,
Honghua Subdistrict,
Qinhuai District,
Nanjing, Jiangsu Province,
China
Official Support Email:
service@vivienciax.com
Customer Service Line:
025-82265885
Vivienciax is owned and operated by Nanjing Hongxian Liangyuan Network Technology Co., Ltd.