Return & Refund Policy

Effective Date: September 23, 2026

Thank you for choosing Vivienciax.

We are committed to providing a clear and reliable shopping experience. If you experience an issue with your order or wish to request a return or refund, our customer support team is available to assist you.

For return or refund requests, please contact:

Email:
service@vivienciax.com

Please include your Order ID and the email address used when placing your order so that we can review your request efficiently.

1. Return Period

Customers may request an eligible return within:

30 calendar days after delivery

of the product.

Return requests submitted after the 30-day return period may not be eligible unless otherwise required by applicable consumer protection laws.

2. Return Eligibility

For preference-based returns, eligible products must, where applicable:

• Be unused;
• Remain in their original condition;
• Include the original packaging and accessories.

Different requirements may apply when a product is damaged, defective, incorrect, or materially different from the product description.

Returns may be requested for eligible situations including:

• Products received damaged;
• Products received defective;
• Incorrect products received;
• Products materially different from the description provided on our website;
• Eligible preference-based returns submitted within the applicable return period.

Return eligibility will be reviewed based on the circumstances of the request and the condition of the product where applicable.

3. Damaged, Defective, Incorrect, or Misdescribed Items

If your order arrives damaged, defective, incorrect, or materially different from the product description provided on our website, please contact our customer support team as soon as possible.

To help us review your request, please provide:

• Order ID;
• Customer name;
• Email address used for the purchase;
• Description of the issue;
• Photos or videos showing the issue where applicable.

After reviewing the request, Vivienciax will provide an appropriate resolution, which may include:

• Replacement of the affected product;
• Refund of the applicable amount;
• An appropriate return solution;
• Another reasonable resolution depending on the circumstances.

If the item is confirmed to be damaged, defective, incorrect, or materially different from the product description, Vivienciax will provide the appropriate replacement, refund, or return solution at no additional cost to the customer.

4. Preference-Based Returns

Customers may request an eligible return due to personal preference, including situations such as:

• No longer wanting the product;
• Ordering the wrong product or variation;
• Changing their preference after purchase.

Preference-based returns must meet the eligibility requirements described in this policy.

For approved preference-based returns, customers are responsible for return shipping costs, unless otherwise required by applicable law.

Original shipping charges, where applicable, may not be refundable for preference-based returns unless otherwise required by law.

5. How to Request a Return

To request a return, please contact:

Email:
service@vivienciax.com

Please provide:

• Order ID;
• Product name;
• Reason for the return;
• Customer name;
• Email address used for the purchase;
• Supporting photos, videos, or other relevant information where applicable.

Our customer support team will review your request and provide further instructions.

Please do not send products back before receiving return approval and return instructions from our customer support team.

6. Return Address and Instructions

Once your return request has been approved, our customer support team will provide:

• The appropriate return warehouse address;
• Return shipping instructions;
• Any other information required to complete the return.

Please do not send returns to our business registration address unless specifically instructed by our customer support team.

Our business registration address is not necessarily the same as the return warehouse address.

Returns sent to an unauthorized address or sent without prior return approval may result in delays in processing.

7. Return Shipping Costs

For approved preference-based returns, customers are responsible for return shipping costs unless otherwise required by applicable law.

If an item arrives damaged, defective, incorrect, or materially different from the product description, Vivienciax will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.

Customers should follow the return instructions provided by our support team before sending any product back.

8. Return Inspection

When a returned product is received, it may be inspected to confirm that it meets the applicable return requirements.

For preference-based returns, we may verify:

• Product condition;
• Packaging and accessories where applicable;
• Whether the returned product corresponds to the original order.

Damage, defects, incorrect products, or materially misdescribed products will be handled according to Section 3 of this policy.

9. Refund Processing

Approved refunds will be issued to the original payment method used for the purchase.

For returns requiring the product to be sent back, approved refunds will generally be issued within:

5-10 business days after the returned item has been received and inspected.

For refunds that do not require a physical return, the refund processing period will begin after the refund request has been reviewed and approved.

Once a refund has been issued by Vivienciax, additional processing time may be required by your bank, card issuer, or payment provider before the funds appear in your account.

The time required for funds to appear after issuance is determined by the applicable financial institution or payment provider.

10. Order Cancellation

If you need to cancel an order, please contact our customer support team as soon as possible after placing your order.

We will make reasonable efforts to accommodate cancellation requests before the order enters fulfillment.

Because orders may begin processing shortly after confirmation, changes or cancellations cannot always be guaranteed once fulfillment or shipment has started.

If a cancellation is approved before shipment, the applicable refund will be issued to the original payment method.

If an order can no longer be cancelled, customers may request assistance according to the return procedures described in this policy.

11. Refunds for Lost or Delivery-Related Orders

If tracking information has not updated for an extended period, or if a shipment appears to be lost, please contact our customer support team with your Order ID.

We will review the available shipment information and work with the applicable carrier where appropriate.

If a shipment is confirmed to have been lost during transit, Vivienciax will provide an appropriate resolution based on the circumstances.

A shipment issue will not be automatically rejected solely because tracking information displays a particular delivery status. Each reported delivery issue may be reviewed based on the available information.

12. Contact Information

For questions regarding returns, refunds, cancellations, or order assistance, please contact:

Brand Name:
Vivienciax

Legal Company Name:
Nanjing Hongxian Liangyuan Network Technology Co., Ltd.

Business Address:
No. 13-2 Dajiaochang Road
Honghua Subdistrict
Qinhuai District
Nanjing, Jiangsu Province
China

Support Email:
service@vivienciax.com

Customer Service Line:
+86 25 82265885

Vivienciax is owned and operated by Nanjing Hongxian Liangyuan Network Technology Co., Ltd.