Terms of Purchase

Terms of Purchase

Effective Date: September 2026

These Terms of Purchase apply to all orders placed through the Vivienciax website.

By placing an order through our website, you acknowledge that you have reviewed and agreed to these Terms of Purchase, together with our Shipping Policy, Return & Refund Policy, Privacy Policy, and Terms of Service.

1. Business Information

Purchases made through Vivienciax are processed by:

Brand Name:
Vivienciax

Legal Company Name:
Nanjing Hongxian Liangyuan Network Technology Co., Ltd.

Vivienciax is owned and operated by Nanjing Hongxian Liangyuan Network Technology Co., Ltd.

The company is responsible for processing customer orders, providing customer support, and managing transactions made through the Vivienciax website.

2. Product Information

Vivienciax makes reasonable efforts to ensure that product descriptions, images, specifications, pricing, and availability information displayed on the website are accurate.

However, minor differences may occur due to:

  • Product updates;

  • Manufacturing variations;

  • Screen display settings;

  • Photography conditions.

If you receive a product that is damaged, defective, incorrect, or materially different from the description provided on our website, please contact our customer support team for assistance.

3. Placing an Order

When placing an order through Vivienciax, customers agree to provide accurate and complete information, including:

  • Full name;

  • Shipping address;

  • Email address;

  • Contact information;

  • Payment information.

Before completing checkout, customers should review:

  • Product details;

  • Quantity selected;

  • Shipping information;

  • Order total.

Providing incorrect information may affect order processing or delivery.

4. Order Confirmation and Acceptance

After completing checkout, customers will receive an order confirmation email.

An order confirmation indicates that we have received your order request but does not represent final acceptance until the order has been reviewed and processed.

Vivienciax may review or cancel orders when necessary, including situations involving:

  • Incorrect pricing information;

  • Payment verification issues;

  • Product availability problems;

  • Incorrect customer information;

  • Suspected unauthorized transactions.

If an order is cancelled after payment has been received, any applicable refund will be issued to the original payment method.

5. Payment Terms

Payment must be successfully completed before an order can be processed.

Available payment methods are displayed during checkout.

Customers are responsible for ensuring that:

  • Payment information is accurate;

  • The payment method is authorized;

  • Required billing information is provided.

Payments are processed through secure third-party payment providers.

Vivienciax does not store complete payment card numbers or security codes on its internal systems.

6. Pricing and Promotions

Product prices, discounts, and promotional offers displayed on Vivienciax may change from time to time.

The final purchase amount will be shown during checkout and may include:

  • Product price;

  • Shipping fees;

  • Applicable taxes or charges where required.

Promotional offers may have specific terms, expiration dates, or eligibility requirements.

7. Shipping and Delivery

Orders are processed and delivered according to our Shipping Policy.

Shipping information includes:

  • Processing time;

  • Estimated delivery time;

  • Shipping fees;

  • Tracking information;

  • Delivery support procedures.

Once your order has been shipped, tracking information will be provided where available.

For shipping questions or delivery concerns, customers may contact:

service@vivienciax.com

8. Order Changes and Cancellation

If you need to update or cancel an order, please contact our customer support team as soon as possible.

Because orders may enter processing shortly after confirmation, we cannot guarantee that changes or cancellations can be completed after fulfillment has started.

If cancellation is not possible, customers may request assistance according to our Return & Refund Policy.

9. Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy.

Customers should review the policy for information regarding:

  • Return eligibility;

  • Return procedures;

  • Required information;

  • Refund processing times.

If an order arrives damaged, defective, incorrect, or materially different from the product description, please contact our support team for assistance.

10. Product Availability

Product availability may change due to inventory updates or other operational factors.

If a product becomes unavailable after an order has been placed, Vivienciax will contact the customer and provide available options, which may include cancellation and applicable refund arrangements.

11. Customer Responsibilities

Customers are responsible for:

  • Providing accurate order information;

  • Reviewing product details before purchase;

  • Providing correct delivery information;

  • Following product instructions where applicable.

Vivienciax will make reasonable efforts to assist customers with order-related issues.

12. Payment Disputes

If you believe an unauthorized payment or transaction issue has occurred, please contact our customer support team as soon as possible.

We may request relevant information to verify the transaction and assist with resolving the issue.

13. Contact Information

For questions regarding purchases, payments, orders, or these Terms of Purchase, please contact us:

Brand Name:
Vivienciax

Legal Company Name:
Nanjing Hongxian Liangyuan Network Technology Co., Ltd.

Business Address:
No. 13-2 Dajiaochang Road,
Honghua Subdistrict,
Qinhuai District,
Nanjing, Jiangsu Province,
China

Support Email:
service@vivienciax.com

Customer Service Line:
025-82265885

Vivienciax is owned and operated by Nanjing Hongxian Liangyuan Network Technology Co., Ltd.